The Customer Experience Conference – Engaging Journeys, Real Results

Event Info

Tue 21 Feb, 2017 from 8:30am - 5:10pm
One America Square
1 America Square
London, EC3N 2LS, UK
Cost: £499-799


Create Insight-Led, Customer-Centric Journeys Across The Multi-Channel Mix, Engage Customers & Win Staff Buy-In For Exceptional Customer Experiences With Measurable ROI.   A One-Day, Industry-Led Conference & Networking Event, 21st February 2017, One America Square, Central London.

22 Thought Leaders Explore Insight-Led, Measurable Customer Experiences With Real ROI, Winning Staff Buy-In For Customer-Centric Cultures & Experiences Which Engage Customers On Every Touchpoint & Journey: Create Experiences Which Drive Revenue By Harnessing The Customer View: Align your organisation to the needs of customers for meaningful experiences on every touchpoint Measure The Customer Experience Across Every Channel: Develop a clear and seamless picture of the customer experience for responsive, customer-centric strategies which deliver results Chart ROI & Show Bottom Line Value: Secure investment by clearly demonstrating customer experience ROI to the board to secure senior level buy-in Build Engaging Customer Journeys Which Grow The Business: Optimise your brand for consistent, positive experiences which excite, convert and engage on every customer journey Seamless, Impactful Multi-Channel Experiences: Cultivate real returns on every touchpoint with personal, consistent and engaging multi-channel experiences Win Over Staff & Convince The Board For Customer- Centric, Profit-Boosting Cultures: Shape and develop organisations where everyone goes the extra mile for customers Win Big Online With Forward-Facing Digital Experiences: Digitalise the business to maximise the benefits of every channel Tech Trends, Tools & Cutting-Edge Innovations: Stay ahead of the competition and expand the business with the latest insight on new technologies and innovation Deliver The WOW In Customer Service With New Thinking & Practical Tips: Go above and beyond with real, actionable lessons on designing winning and consistent customer service 10.  Best-Practice Social Media Engagement: Innovative, tailored social media strategy which delivers what the customer wants, for bottom line impact

    Download the full agenda here:


Network and discuss your greatest customer experience challenges with 22 senior-level speakers from the UK’s top customer experience brands:

·         Barclaycard, Head of Customer Experience, Sarah Eborall

·         Just Eat, Head of Global eCRM, Penny Rolington

·         TalkTalk, Head of Customer Service, Sholto Mee

·         Post Office Ltd, Head of Customer Value Management, James Scutt

·         New Look, Head of Customer Service, Louise Moghaddam

·         Orange, Head of B2B Customer Transformation, Tatiana Chamis-Brown

·         Kier Group, Group Customer Experience Director, Jackie Ducker

·         Nationwide Building Society, Head of Complaints & Customer Insight, Tim Carter

·         News UK, Head of Customer Experience & Digital, Priya Khullar

·         O2 (Telefónica UK), Head of Customer Experience, Jorge Mascarenhas

·         Santander UK, Head of Customer Experience - Customer & Innovation, Francois Blanc

·         New Look, Customer Experience Manager, Chloe Sherriff

·         HSBC, Head of Insight & Marketing Performance, Claire Verdirame

·         Just Eat, Head of Insight, Rufus Weston

·         Domestic & General, Head of Customer & Market Insight, Olga Potaptseva

·         Coventry Building Society, Customer Experience Director, Rachel Haworth

·         Guardian News and Media, Head of Commercial Insight, Ian Gibbs

·         East Midlands Trains, Head of Customer Experience Strategy, Rob Oerton

·         Weleda UK, Head of Customer Experience & IT, Vicky Brookes

·         Bupa, Global Director of Brand & Customer Experience, Andrew Clayton

·         daa (Dublin Airport), Head of Insights & Planning, Jan Richards

·         Bank of Ireland, Head of Digital Customer Experience, Keith Bohanna


Barclaycard ● New Look ● Orange ● Kier Group ● Nationwide Building Society ● News UK ● O2 (Telefónica UK) ● Santander UK ● New Look ● HSBC ● Just Eat ● Coventry Building Society ● Guardian News and Media ● Bank of Ireland ● TalkTalk ● Post Office Ltd ● Domestic & General ● East Midlands Trains ● Weleda UK ● Bupa ● daa (Dublin Airport) ● Just Eat


View the full speaker line up here:


22 Senior Cross-Sector Perspectives From UK’s Top Customer Experience Brands: Customer View ★ Measuring The Experience ★ Customer Journey ★ The Multi-Channel Experience ★ ROI & The Bottom Line ★ Customer-Centric Cultures ★ Convince The Board ★ The Digital Experience ★ Innovations ★ Customer Service Design ★ Social Media


For more information, please email infoatthecustomerconference [dot] com or call +44(0)20 3479 2299.