Re: [uk-netmarketing] Re: not smiling with Smile

[Charon]

I thought I'd add my story, seeing as noone's mentioned egg yet...


Not only did it take days to get my egg account opened, but the level of

service was appalling so when the cheap rate was finished I switched cards.

Despite my new card holder sending my balance overnight, it took egg 15 days

to input so I was charged another 15 days interest!  After a serious rant at

a supervisor, I was eventually told that they input balance transfers

manually - which is not what it said on the tin - and they had a backlog to

get through. No wonder, I said, and told them to cancel my card

completely... now they're still sending me emails.


Internet banking? It's all hot air.  Not one of them is doing it right.


Charon


----- Original Message -----

From: "Silas Denyer" <

silas [dot] denyerturns [dot] net

>

To: "uk-netmarketing from chinwag" <

uk-netmarketinglists [dot] chinwag [dot] com

>

Sent: Wednesday, February 07, 2001 12:31 PM

Subject: [uk-netmarketing] Re: not smiling with Smile


> I have an account with Marbles, whose application process was identical -

> their site (at the time at least) made a hand-wavy committment to opening

> most accounts immediately, but in reality took several days to do so. It

> turned out with them that their credit checking was conducted manually, &

> therefore could only occur in working hours - not absolutely what the site

> promised. Not that their version of "ebanking" is much to write home

about -

> they are incapable of sending emails to ask or tell you things, relying

> instead on Royal Mail & telephone!