UKNM: IE attacked my system (was Aol Advertising)

[Richard Barlow]

Hmm. I think in all fairness this is not entirely Freeserve's fault - it's

more to do with Microsoft's appalling bug ridden IEAK (Internet Explorer

Administration Kit) which ISPs use to make their customer dialup/browser

setup.


I was in the (un?) fortunate position of being the first person (in the UK -

I was using 4.0 and then Microsoft released the new version the week the CDs

were to be pressed so checked the new build and it seemed more stable so I

decided to use it)  to use 4.01 SP1 to release 10,000 CDs to our customers.

It was an absolute nightmare with IE not being compatable with different

builds of Win95.  And Microsoft's response?  Just ask your customer to

download the latest Win95 build from our web site: How prey tell can they

download when they haven't got net access!!


Why wasn't I aware of the problem internally?  We just had builds that

happened to be compatable.  Now our call centre has calmed down we can

simply in about 15 mins guide a punter through fixing the problem but then

our support is standard rate...


Richard Barlow (been reading this digest for 4 months and this is my first

posting)

Development Director

Powernet International - a division of Freecall Ltd.


Freecall: 0500 011 501  Freefax: 0500 011 502


>Date: Tue, 29 Dec 1998 10:47:11 +0000

>

From: manoupostmaster [dot] co [dot] uk

>Subject: RE: UKNM: AOL advertising

>

>Steve wrote:

>

>| Final point, has anyone experienced a duff Freeserve installation which

>rips out the whole tcp stack from the pc.  Luckily, like most on the list,

>I know enough to fix it but can imagine <pc> Joe/Joanne Public </pc>

>racking up those �1 minutes pretty quickly.

>

>I installed Freeserve to check it out when it was first introduced.  My PC

>eventually crashed after Freeserve became tattooed all over my op system.

>Had to reinstall Windows.  Joe/Joanne Public would have had to spend close

>to 20 minutes on the helpline just to have a vague understanding of what

>was wrong or get an answer deemd acceptable.

>

>Have a great new year...

>

>Manou Marzban

>Director of Marketing - BiblioTech

>0171 460 4647

>

email: manoupostmaster [dot] co [dot] uk

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