Re: UKNM: last minute says hotel stay must include December 31st. but it's already passed it!

[Ian Fenn]

Leslie wrote (concerning lastminute.com):

 > So how do people actually manage to book?  After this experience it's a

 > shame that it is so confusing for the customer.  Surely we should make it

 > quick, easy and simple, rather than confusing.


I couldn't agree more. I finally bought my New York flight ticket through

lastminute.com. I think it took around 20 minutes to achieve and required a

call to their helpdesk as the flights were not appearing in my shopping

basket. If I experience this after programming computers for 18 years, what

does a novice experience?


I'm sure Brent and his team are tackling these issues, but it seems a shame

that these problems haven't been sorted by now, given the huge marketing

campaign that is currently going on. I really do wonder how many people will

be turned off the net, or lastminute.com at the very least, through poor

usability.


All the best,


--

Ian



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