[Previous] [Next] - [Index] [Thread Index] - [Previous in Thread] [Next in Thread]

Subject: UKNM: Worst Web-site sins
From: lkimber
Date: Fri, 23 Jul 1999 13:48:04 +0100

We did a survey on web-site email responses (or lack of them) for Network Week
magazine in January. We found 8/10 web-site owners did not reply to emails
within 14 days. I just did the same thing with several mortgage-related sites
and received a response from Direct Line three weeks after the initial enquiry.

I think that part of the problem is that most companies don't bring much
imagination to their use of email. Automated acknowledgement of
web-site-generated emails is a must (IMHO), but you rarely see it. I assume this
is because most of the emphasis is on web development and web training, while
email management remains the preserve of the sysadmin.

I think you'll see growth in demand for tools that monitor web-site generated
email, reroute it to the appropriate person who can give it the attention it
deserves and produce reports on it for review.

I've been developing stuff to test how easily one could do this (in Perl on
Linux) and was surprised at how quickly it took inefficiences out of my systems.

Technical Editor
Network Week

UKNM is sponsored by Excite UK, visit us at http://www.excite.co.uk.
Email Khalil Ibrahimi khalilatexcitecorp [dot] com (mailto:khalilatexcitecorp [dot] com) to advertise on Excite.
Change your UKNM subscription use http://www.chinwag.com/uknm.html

  Re: UKNM: Worst Web-site sins, Phil Gyford

[Previous] [Next] - [Index] [Thread Index] - [Next in Thread] [Previous in Thread]