Re: UKNM: Worst Web-site sins

[Steven Carlson]

  > I hate receiving automated acknowledgement emails - who

  > needs more email to delete? The only acceptable solution is

  > a prompt response from a person. If there's going to be a

  > delay of a few days, then say so on the web page, not in

  > another email.



I disagree. In some cases, an automated acknowledgement is quite

appropriate. For example, it's good to confirm an order by email, as the

email message can archived by the customer (something like a receipt).


Perhaps you're fed up with automated email, but then you're probably not

the typical Internet user. In my experience, a well-written, automated

acknowledgement email can effectively bridge the gap between the user's

action and your organization's reaction.


$0.02


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