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Subject: Re: UKNM: Worst Web-site sins
From: Phil Gyford
Date: Wed, 28 Jul 1999 10:47:25 +0100

At 15:06 26/07/1999 +0200, you wrote:
> > I hate receiving automated acknowledgement emails - who
> > needs more email to delete? The only acceptable solution is
> > a prompt response from a person. If there's going to be a
> > delay of a few days, then say so on the web page, not in
> > another email.
>I disagree. In some cases, an automated acknowledgement is quite
>appropriate. For example, it's good to confirm an order by email, as the
>email message can archived by the customer (something like a receipt).

Yeah, I agree in that situation. I was just talking about a "we can't
answer your question right now" type email.

Phil Gyford
philatgyford [dot] com - icq:3794783 - h:0171.622.9058 - w:0171.766.6491
http://www.gyford.com - http://www.haddock.org

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  Re: UKNM: Worst Web-site sins, Steven Carlson

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