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Subject: RE: UKNM: It's good to click to talk.
From: Bunder, Leslie
Date: Wed, 28 Jul 1999 10:48:09 +0100

Biggest problem I've found in the past is that when you actually use these
services, if you don't have a specific department dealing with these calls
and just use the standard call centre to take the call, you could find
putting your potential customers on hold!

Yesterday, I clicked on a call me back button on Abbey National's Car
Insurance site and yes, within three seconds I was called back but was then
told, I was in a queue! The reason it turns out is that Abbey National use
their standard call centre to take these calls hence they are allocated no

But there are plenty of options out there from the likes of RealCall,
NetCall and PhoneMe.

The real issue I have found with these services is how they are managed. If
you get 20 enquiries where do you route those calls, what happens after
"working hours"???

You really need to be focused in terms of what you want out of these
services and how you plan to use them.

Leslie Bunder
Project Manager, TDL InfoSpace
e-mail: Leslie [dot] Bunderatinfospaceuk [dot] com (work) or leslieatbunder [dot] com (home)
Web: www.infospace.co.uk
tel: 01252 390516 (UK) +44 1252 390516 (outside UK)
mobile: 07010 701967 (UK) or +44 7010 701967 (outside UK)
Thomson House, 296 Farnborough Road, Hants, GU14 7NU

> ----------
> From: Charles Linn[SMTP:charleslatfoe [dot] co [dot] uk]
> Sent: 26 July 1999 15:06
> To: uk-netmarketingatmail [dot] chinwag [dot] com
> Subject: UKNM: It's good to click to talk.
> Is anyone on the list thinking about Voice over IP with a 'click to
> talk' button to connect direct to call centers? I have a friend who is
> trying to find out about technical problems associated.
> Cheers
> Chas Linn
> Web Producer
> Friends of the Earth
> www.foe.co.uk (Yell Awards - Runner Up 1999)
> 0171 566 1701

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