RE: UKNM: It's good to click to talk.

[Lee Rickler]

>Biggest problem I've found in the past is that when you actually use these

>services, if you don't have a specific department dealing with these calls

>and just use the standard call centre to take the call, you could find

>putting your potential customers on hold!

>

>Yesterday, I clicked on a call me back button on Abbey National's Car

>Insurance site and yes, within three seconds I was called back but was then

>told, I was in a queue!  The reason it turns out is that Abbey National use

>their standard call centre to take these calls hence they are allocated no

>priority.

<snip>


I recently booked a flight with go fly, (go-fly.com), but needed to ask 

some questions so clicked their call back button and specified 10 mins.

i was actually called back within 9 mins 30secs!!


i have used this facility on numerous occasions and found it excellant.


Lee


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