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Subject: Re: UKNM: What's in a name
From: Ray Taylor
Date: Tue, 27 Jun 2000 16:53:36 +0100

Ian Fenn <ianatchopstix [dot] co [dot] uk> asks:

> Excellent customer service? Ray, have you been smoking wacky baccy?

Not since I was a wee lad.

> Amazon
> has better customer support than most, but it's certainly not excellent.

Has been excellent every time I used it. And compared with other online
retailers, superdoopershithotexcellent. But of course in order to be truly
excellent it would need to be consistently good for all customers.

Ray Taylor

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  Re: UKNM: Amazon's customer service, Ian Fenn

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