peer selling

Social CRM: Building Customer love <3 sponsored by Nokia and NixonMcInnes

Social Media has changed the playing field in CRM, some companies are embracing this change and using it to help develop stronger, more transparent relationships with their customers. How are traditional CRM systems dealing with an exploding number of social CRM channels? Quick our expert panel, RSVP for your free ticket now.

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Date: 10 February 2011
Location: Design Council, UK

The "Friend" Close: Social Sales

Sales has come a long way from it’s stereotyped image of the persistent cold caller who won’t take no for an answer. Brands have been working hard to pull in sales and retain customers using a variety of methods. How can you mix both offline and online strategies to allow the customer to create their own journey? How can you maximise your ROI?

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Date: 9 February 2011
Location: Design Council, UK