scrm

Does marketing and customer service need to blend for an effective social customer service strategy? In this one day workshop we are exploring the consumer led rise in use of social media for customer service. You'll learn about the latest trends and how to build an effective plan for your business in order to implement a strategy for the future.

The Social Customer 2012 is London’s leading social customer engagement and marketing conference.

Social CRM (Paris) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.

Social CRM 2011 (New York) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.