Bio
Responsible for Partner Sales at Transversal, the UK's leading provider of multi-channel Web Customer Service solutions. Our partner's and client's include Capita, Barclays, the BBC, M & S, Royal Mail to name but a few.
Our software suite enables visitors or employees to ask questions in plain English, reducing inbound calls and emails to contact centres - resulting in increased revenue through increased sales conversions. This is achieved by answering website or intranet visitor questions automatically, consistently and immediately.
Transversal solutions incorporate a proprietary knowledgebase, accessed via our industry leading Memory Engine which enables the visitor to find content through the use of natural language and dynamic indexing and available to web visitors, clients or staff in a format most appropriate to your business.
Transversal solutions MATCH MEANINGS, not just key words. The Memory Engine understands and processes information in the same way as the brain and learns from the way it’s used.
THE BENEFITS TO YOU
• Seamless client branding • RAPID, demonstrable ROI • Proprietary natural language searching in 18 languages • Easy to use and implement – minimal IT resource required • SEO: many claim to do it, we really do! Entire knowledgebase can be search engine friendly • Easy, timely, rapid deployment.
HOW WE CAN HELP YOU
• Specialists in natural language processing • Provide access to ‘know how’ • Intelligent self-service web sites/internal agents/mobile/targeted sales/HR • Best of breed consultancy practices • Increase revenue by increasing sales conversions • Enhancing customer loyalty & user experience • Empowers organisations to deliver consistent and relevant information 24/7
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