CRM

Chinwag Live: When Customer Service Goes Social

Social media is having a profound impact on how corporates interact with their existing and prospective customers. Join us as and our expert panel as we explore the social possibilities of customer service.

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Date: 5 October 2011
Location: Design Council, UK

Facebook Customer Service is a 24hr Job: Lastminute.com Case Study

Total Dislike by Mike D

The past weekend showed that many consumers these days have the expectation that if brands are on Facebook they’re offering customer service 24/7.

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SMW London Round-up: Social CRM: Building Customer Love <3, sponsored by Nokia and Nixon McInnes

SMWLDN

Social Media Week London generated so much coverage that it’s taken us a little while to pull together all the information. This review brings together the video, coverage and slides from Social CRM: Building Customer Love, sponsored by Nokia and Nixon McInnes.

Social Media has changed the playing field in CRM, some companies are embracing this change and using it to help develop stronger, more transparent relationships with their customers. 

The event looked at how different companies have used Social Media to develop meaningful relationships and recommendations and how you can take key steps to develop your online reputation.

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Social CRM 2011

Social CRM (London) will explore the latest tools and techniques for implementing a successful Social CRM strategy.

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Date: 6 May 2011
Location: Cavendish Conference Centre, UK

Social CRM 2011 - Paris

Social CRM (Paris) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.

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Date: 6 December 2011
Location: SALONS SAINT HONORE, FR

Social CRM 2011 - New York

Social CRM 2011 (New York) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.

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Date: 3 November 2011
Location: Tribeca Cinemas, US

VRM + CRM 2010

The purpose is to get VRM and CRM developers and other interested parties (such as CRM customers) together to start building out the common ground between them.

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Date: 26 August 2010
Location: Harvard University Law School, US

VRM Hub Christmas Drinks

We are getting in early for the Christmas drinks rush and will meet on Monday 7th December in The Peer, a friendly pub in South Kensigton, near the King's Road.

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Date: 7 December 2009
Location: The Peer, UK

Cloudforce London 2009

With this free one-day event replacing Dreamforce Europe, Cloudforce London is your chance for your whole team to get clarity and concensus on your cloud computing strategy in one big day.

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Date: 7 April 2009
Location: ExCel London, UK

CRM Acceleration Summit: London

  CRM Accelerations are geared towards company leaders, both business and technical. If your company faces challenges managing customer relationships or is considering deploying a CRM solution, this event will provide the information necessary to accelerate your customer relationships.  

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Date: 17 September 2008
Location: Radisson SAS Portman Hotel, UK