Guest Blog Post: Can social customer service lead to loving your bank? The first direct Future of Banking debate

The first direct Future of Banking: Social Customer Service event brought together key figures from the Financial Services and social business industries on Valentine’s day to discuss the changing face of customer service in a socially-enabled world.  At HSBC HQ, perhaps not the most romantic of Valentine’s settings, 6 panellists, chaired by Liz Lumley of...