RE: FLASH: GGGGRRRR Shockwave Bug Summary (Slightly OT)

[Curtis Bay]

In case anyone has experienced any Shockwave headaches like I encountered,

here's a quick summary of my Shockwave 7.02 problem and its fix:


PROBLEM 1: 

If you have Shockwave 7.0 installed, update to 7.02 on Netscape, then visit

7.0 content with IE the Shocwave installation will become corrupted. 

Symptoms: Can't see any shockwave content; errors of type 10 and 12 occur

when attempting to fix problem; swinit.exe deleted from hard drive causing

startup message error.

(Problem occurs on PC in the combo I described. I haven't tested to see if

it fails the other way around.)


PROBLEM 2:

If you have disabled the Auto-update feature like I always do, a bug in

Shockwave also disables an autorepair feature, hence your Shockwave

installation can't be fixed by going to MM's web site as the plugin

recommends you do when encountering the corruption. 

Symptoms: Get stuck in endless loop at MM's web site going from type 10 and

12 errors to reinstallation


SOLUTION:

   1. launch the Remote

   2. click on the shockwave logo to get a popup menu

   3. select Shockwave Settings

   4. make sure the Automatic update service is enabled

   5. click OK

   6. launch affected browser 

   7. go directly to http://www.macromedia.com/shockwave/download. DO NOT

visit any shockwave content before going to this page. 

   8. follow installation instructions to install 7.02



I am NOT happy with the state of 7.02, but I received courteous and quick

help from Macromedia engineers. The main engineer I dealt with was candid in

his acknowledgment of the bugs in the plugin and promised a fix for the next

release. If anyone has any further questions regarding the problem or its

solution, feel free to email me.


Curtis


Creative Director

Zydigo Technologies Inc

curtisbzydigo [dot] com

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