Re: FLASH: [RESPONSE] Recent Flash Player Release

[Robert Lewis]

Hi Eric,


Its intriguing that only half the people who download the flash plug-in

actually get it to work. I've had problems with the installer on several

occasions and on several machines, so I'm not surprised. If Macromedia wants

to improve its numbers and user experience please consider:


1. Have only only one plug-in. Most people do not know the difference

between Shockwave and flash.

2. If you offer auto-updating it should be an option. Auto-updates were the

source of most of my Shockwave install troubles.

3. Do not annoy anyone by throwing an alias on the desktop or mess with

someone's computer setup (for example, the Shockwave in the Apple items

menu).

4. People are going to your site to get a plug-in, and then return to their

business. It is a disservice to force Shockwave.com (being a cool site or a

cool technology is no excuse) or any extra forms to fill out.

5. You've made it clear that their are a lot of circumstances to test for,

but that is not an excuse for not catching something. More time for testing.


This advice was written with the best of intentions,


-robert


>

From: "Eric J. Wittman" <emanflash [dot] com>

>

Reply-To: flasherchinwag [dot] com

> Date: Tue, 25 Jan 2000 02:15:43 -0800

>

To: "FlashR-L" <flasherchinwag [dot] com>

> Subject: Re: FLASH: [RESPONSE] Recent Flash Player Release

> 

> Problems with the download numbers, and why we

> usually don't give them out, is that this doesn't actually track a users

> successful installation. We successfully track this information through

> third party surveys such as the one done by NPD Online. Based on those

> results, you can estimate that about 50% of those folks successfully

> installed the player.



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