RE: FLASH: 4.0r26 HAS AUDIO PROBLEMS NOW . . . .

[Tim Walters]

Matt,


There is a definite sound problem in your r26 player currently available for

download (OCX version).


My system: Windows 98 SE (4.10.2222 A)

Browser: Internet Explorer 5 (5.00.2614.3500)

Version of player: 4.0 r7 (works fine)

Version of player: 4.0 r26 (lots of static, audio possibly lower volume?)


For a web page you can try it on, please check this site:

http://www.onhindley.com.au/Metro/

(Not the best site in the world, but it was low budget)


Notes on the SWF, Audio here is Event (and Sync Start), MP3, 24 kbps, Mono.


When using the 4.0 r26 player, the background sound tracks (loaded

separately with Load Movie) have a greatly decreased quality, with excessive

background noise (disgusting static noise).


I have yet to check if the extra '&' symbol is still a problem with this new

player, but I will be checking that soon also.


Any help or suggestions you can provide the Flash community to help resolve

this would be greatly appreciated... don't like the idea of replacing one

very bugged player with yet another bugged player.


Macromedia, please fix this as soon as possible, as there are thousands of

developer communities around the world that rely on your technology for

their very living, these sorts of issues can be criticaly damaging to our

livelyhood.


PS: Perhaps allow us (the developers) to beta test the players prior to

release so we can pick up these horrid bugs that your QA department seem to

be missing!


---

Tim Walters MVP

Glasshouse101

timglasshouse101 [dot] com [dot] au

> -----Original Message-----

>

From: ownerchinwag [dot] com [ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On Behalf Of Matt

> Wobensmith

> Sent: Thursday, 27 January 2000 10:17 AM

>

To: flasherchinwag [dot] com

> Subject: Re: FLASH: 4.0r26 HAS AUDIO PROBLEMS NOW . . . .

>

>

> Normally, I don't investigate every time someone claims there's a problem

> with the Flash Player. I look at issues all day, and to hunt down *every*

> instance of someone saying there's a problem is impossible. It's

> time-consuming enough to deal with just those with actual recreate-able

> steps.

>

> Just to help the people who raised the issue, I took a sound,

> sampled at 44

> khz, 16 bit, stereo. I imported it into Flash and exported two SWFs - one

> with the sound set to stream and one set to event. I set the quality

> settings to the highest (mp3, 160kbs, best) , so that I could hear any

> slight variations.

>

> I tested this on Mac Netscape using the r7, r25 and the r26 players. Both

> sounded great. No change, and no static.

>

> I tested it on Windows Netscape using r7 and the r26 players. Again, no

> change in quality, which sounded fine.

>

> I tested it on Windows IE using r25 and r26. No difference.

>

> I should say that a) my job is not testing these all day, b) I don't have

> time to test all players, and c) your system may vary. So, take this for

> what it's worth.

>

> Seeing as I wasn't able to hear any sound problems, I don't see a

> reason to

> be alarmed. If you're thinking "well, maybe he didn't recreate what I'm

> hearing", this is true. If you have an issue that you want someone to look

> at, it would help others to see it by including the following:

>

> -platform

> -browser

> -version of player

> -what *exactly* it takes to reproduce

>

> In this case, was the sound set to stream or event? Did the user find this

> happening at one compression rate? One type? All sounds or just imported?

> Every time? Every machine?

>

> I'm not trying to defer people from bringing up questions, but

> without some

> proof that I/anyone can see, there's no solutions for anyone.

>

> I'm happy to help people overcome Flash concerns, but I would

> encourage any

> and all people to test these issues thoroughly before assuming it's the

> player. I spent some quality time on this, just to see what was going on,

> and I could not reproduce.

>

> I don't test things unless they come to me in a way that I can

> constructively contribute. If you have a valid support license,

> you can call

> Tech Support. Or, posting to this list and the newsgroups can

> help you find

> information.

>

> Again, I did this for the benefit of the people on this list. Please feel

> free to investigate on your own. I don't test these for end users (outside

> of Tech Support) on a regular basis. If you can absolutely isolate a

> problem, consistently, and give detailed step-by-step instructions that

> ANYONE can recreate, post it. Otherwise, it's not possible for anyone to

> come to any conclusions.

>

> -Matt

>

>

> ---------------

> Matt Wobensmith

> Macromedia Tech Support

> Flash Team Lead

>

> please send responses to the list for the benefit of all.

> do not write to this address for technical support.

>

>

>

>

> ----------

>

>

>From: RedStar <redstarclix [dot] pt>

>

>To: flasherchinwag [dot] com

> >Subject: Re: FLASH: 4.0r26 HAS AUDIO PROBLEMS NOW . . . .

> >Date: Wed, Jan 26, 2000, 4:59 PM

> >

>

> >Daniel, Matt et al.

> >

> ><acid troll>

> >

> >The link Daniel gave brings up an html page. This page is blank except

> >for two lines that read :

> >testing link and testing link

> >They are located in the upper left corner of the browser window.

> >On closer inspection they reveal their true nature, they are cleverly

> >hidden and disguised links...

> >So this is one thing you should learn Daniel, next time you post a link

> >for anyone to test please give it in a more direct way, you can't expect

> >us to know what a hyper link is !

> >For the benefit of all Daniel should have given

> >http://www.manelylabsflash.com/pro_mu.htm

> >or even better

> >http://www.manelylabsflash.com/pro_mu.swf

> ></acid troll>

> ><warning>

> >The above site DOES NOT have the proper mime type setting for Flash

> >Movies ! Very naughty !

> ></warning>

> ><note>

> >This type of test should be done with full knowledge of what's involved.

> ></note>

> >And now for my comment.

> >Using version r26 of the flash plugin the sound from the movie contains

> >a lot of background static. This could of course be a desired effect. To

> >do a proper test I should know what the original sound should feel like.

> >So I did the next best thing under the circumstances.

> >I went to the browsers cache and opened the swf file in the standalone

> >player. What a difference no background static at all.

> >OK let's do a quick swap. Replace the r26 version with an older version.

> >Reload the page and no, no background static. Reinstate the r26 version,

> >yep there's that static again.

> >Conclusion :

> >As I didn't read the 14218 tech note and I'm assured by a Macromedia rep

> >that no problems have been found with sound involving r26 and as I don't

> >want to sound to basic I chalk it up to one of those case where we run

> >into problems from time to time. So the static is being produced by

> >gremlins that live and is purely coincidental with the presence of r26.

> >As a side note I did run a test on sound containing flash files that I

> >happen to have around and would you believe it, they all show static

> >when played via r26 ? Well such is life...

> >

> >.redstar.

> >

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