FLASH: WOW! A Macromedia Flash Surprise

[Jim Butler]

I WAS completely "WOWed" by Macromedia today. Yesterday, I posted a

message venting about my poor experience I had with the Macromedia phone

sales department, because they told me that my Flash 4 upgrade wouldn't

ship until next week.


Today I received a phone call from Linda Grant, a VP with Macromedia, in

reply to my post. She was incredibly nice and took the time to explain

Macromedia's shipping procedures and to also informed me that my order

would be shipping today. (It seems like the sales person I spoke with

yesterday was just giving me "realistic" expectation, but he was not

speaking from fact when he said that my specific order would ship next

week.)


I have NEVER received a call from any company (Adobe, MetaCreations,

Newtek, etc.), in reply to an discussion list post, a DIRECT PHONE

COMPLAINT or an email, much less a call from a VP at the company.


I want to publicly commend Macromedia and especially Linda Grant for

this extreme showing of customer service. We always complain about

companies when they "screw up," but it is rare when companies are

complimented when they do something good.


Here is a thumbs-up to Macromedia for doing something good; make that

GREAT and especially to Linda Grant.


THANK YOU!   : -D


--

Jim Butler

Scuba Web Design

High Quality Web & Graphic Designs, Mac & PC Consulting

Member of the HTML Writers Guild


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