Re: [SpamCop:(g [dot] valis

[abuse]

      [[ This is an automatically generated reply to your message ]]


This mail is being sent to you because the Planet Online Network Abuse

Reporting system received a mail which had your email address as the

sender.


The reference id for your message is

		ABUSE#8863   


Please quote the reference id in the subject line or the body of any

replies you send to this or subsequent messages from us - for example

if you need to send us further information having read the rest of

this message. 


We always investigate any allegations of network abuse.  However we

can only deal with allegations that involve our network - ie they

originated on or transited our network.  We are generally unable to

help with complaints relating to news or mail received by a Planet

customer but sent from another network - these complaints should be

taken directly to the originating network.


Information on addresses that can be used for reporting network abuse

can be found at 

	http://www.abuse.net/


We often will *not* reply to abuse reports sent to us (other than this 

autoreply).  This is generally because we are unable to release any

useful information about an abuse incident, especially if there is a

possibility of legal action being taken.  If you need a reply make

this clear in your message (or a follow up) to us.  We cannot release

details of our customers due to laws on privacy and computer data -

even if those customers have been involved in network abuse.



Mail & News Abuse

-----------------


When reporting mail or news abuse it is imperative that you give us as 

much information as possible to allow us to effectively investigate

the problem.  This normally means that we need the *full* headers from 

emails or news postings.  For mail the headers must contain all the

"Received:" headers (these headers are normally multi-line - we need

all the lines of all the headers), and for news we need the Path,

Message-Id and Newsgroups headers.


If you are complaining about multiple messages then please send us the 

headers from a representative set of the messages (for example at

least the earliest and the latest allows us to get a good time frame

to check within).


Should your original message not give sufficient tracking information, 

then please can you reply to this message giving all the header

information from the orignal messages.



Other Network Abuse

-------------------


If you are reporting other network abuse we need to have details of

what was happening, what IP addresses (addresses are better than names 

for this), and the time that things happened.  When giving us time

information - for example if you quote some log information - please

tell us what time zone the times are for, and whether the time source

is accurate and trusted (ideally systems logging time sensitive

information should be synchronised using the network time protocol

(NTP) to a good reference time source).



Urgent Reports

--------------


If you have a *very* urgent report of network abuse (this normally

does not apply to mail or news, but does apply to other network abuse

that is still in progress), then you can contact the 24 hour support

team on

	+44 113 207 6207


		[[end of autoreply]]



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