FLASH: RE: OLD players

[Matt Wobensmith]

John Dowdell wrote:


>Tech support has been pushing for such a historical online repository for a

>long time, but -- when you stop to think about versions and sub-versions

>and installers and all -- there are significant implementation problems to

>overcome.


Ken Sherwood wrote:


>Could you please note the problems? I just don't get it.


The situation that JD is referencing concerns the problems with getting *old* files up and live. Frankly speaking, the idea of making old files available can cause a lot of problems. When you think

about it, most software companies DO NOT provide old versions of their products. Once a new version is out, the old ones are history. 


Please note that I said "most" companies. I'm sure you can think of exceptions.


Our company's goal is to give everyone the newest and latest Flash Player. An exception was made so that developers can test their work easier without having to track the files down on their own. This

runs contrary to our internal mechanisms. 


A considerable amount of work was done internally - much of the legwork by yours truly, for this TechNote - and it was purely as a gift to all of you developers. Seriously. We don't normally offer

this sort of service, and it took several departments working together to make these files available.


As JD pointed out, no amount of exclamation points (or swearing) is going to make people pay attention. I personally do this because it's satisfying and I enjoy doing what I can for people. (I get

paid, as well.) However, it certainly makes you question this when people still have the nerve to complain, even after you have done for them things that you were not mandated to do.


I would suggest that we stop asking "why" and start asking "how".


-Matt


---------------

Matt Wobensmith

Macromedia Tech Support

Flash Team Lead


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