Tech Support? hello??

[Adam Tween]

Is it me, or does anyone else find tech support impossible?


I've been using dreamweaver 1.2 eval for 4 weeks, no probs (except  one

serious security flaw on Mac version), and I finally decided to order the

full version....


What I've got is version 1.0 which I've had to update with a 9meg download

(or I can get an update CD for $19.95!!!??!)


So now that I've got 1.2, I find it's racked with ftp problems - mostly to

do with not sending files & reporting lost connections - and when I try to

find tech support, what do I get?


dozens of links, faqs and technotes - all I want is a simple 'click here for

e-mail support' etc.


So, eventually I find that if I want to ask Tech Support something then I

have to pay per question (I don't think so)


But wait - it says here I get 90 days Free Support! Great! :)


aahhh....but for this, I have to apply via POST (wtf?!?) . No, this won't do

either......not at all.....:(


Well, there's always the good-old discussion groups, let me try there....Oh,

what's that? Unknown Protocol?


Damn. Well, sorry....I guess since I can't get into the Dreamweaver list, I

might as well relieve myself on the Flash list instead.....:P



Apologies to all if this is uncalled for or out of place, but I'm 8 hours

into a bad experience and my blood is too hot to let it go unscreamed.

Needless to say, I still haven't solved my problem and I still can't publish

my work to any of 6 servers. Time for bed. G'night.

atweendial [dot] pipex [dot] com

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