Re: FLASH: Technotes thoughts

[Michael Greenberg]

JD,

One thing I would like to see on the support site would be more Show Me

movies ala Director style.


I have always felt that we have had a real nice compilation of Director Show

Me movies. I felt these illustrated the points across to users well from UI

standpoint as well as the content themselves.


I also remember DB's tic-tac-toe movie followed this style very well. Bravo

David if you are still out there:)


Anyways my 2 cents on Show Me movies


Michael


>

From: jdowdellmacromedia [dot] com (John Dowdell)

>

Reply-To: flasherchinwag [dot] com

> Date: Thu, 11 May 2000 17:18:19 -0700

>

To: flasherchinwag [dot] com

> Subject: Re: FLASH: Technotes thoughts

> 

> At 4:49 PM 5/11/0, Helen Triolo wrote:

>> I think the best way to check/improve the effectiveness of the

>> keywords you're using... is by doing a good and regular analysis

>> of your log files

> 

> I saw this list once... amazingly enough, "mp3" and "sex" were high in

> *this* search engine too.... ;-)

> 

> But yes, there are folks working on the back-end of support systems, and

> they are normalizing keywords against the search terms actually used in the

> world. You may see Matt, Erica, Bentley, Erika, me and others online, but

> there's actually more support folks here that make the systems work.

> 

> 

> 

> To cite URLs for others, you can use the "go" shortcut:

> http://www.macromedia.com/go/[some technote number]

> 

> For me, that's always a lot easier than typing

> "/support/director/ts/documents/blahblah" and what-all.

> 

> Matter of fact, when I cite a document location to someone, I usually:

> 

> 1)  Hit my bookmark for the technote Power Search page:

> http://www.macromedia.com/support/search/powersearch.htm

> 

> 2)  Enter search term, optionally setting product or full-text searching

> 

> 3)  From the hits page, I copy the document title and type in the "go"

> address.

> 

> 4)  Sometimes I'll type in a "summary" to the email, so people who know

> this area already can confirm that they've already got the info, or can see

> that it's some new info.

> 

> 

> Example:

> 

> ================

>> ...but the blue in the GIF doesn't match the blue in Netscape!

> 

> Sounds like this document may do the trick, then:

> "What can make HTML colors look different than GIF colors?"

> http://www.macromedia.com/go/13901

> 

> Recap: 16-bit monitors can't display "websafe" colors accurately, and

> different sub-renderers may round these colors in different ways. Try using

> a background GIF instead of HTML colors, or try using an irregularly-shaped

> GIF to hide the border.

> ================

> 

> 

> 

> Gosh, you're getting all the inner tech support arcana here today...!  ;-)

> 

> 

> jd

> 

> 

> 

> 

> 

> John Dowdell, Macromedia Tech Support, San Francisco CA US

> Search technotes: http://www.macromedia.com/support/search/

> Offlist email risks capture by the spam filters. I may not see your

> email if it's not on the list. Private one-on-one email options are

> available via Priority Access: http://www.macromedia.com/support/

> 

> 

> 

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