Re: FLASH: flash 5 player install problems

[John Dowdell]

At 4:11 AM 9/12/0, ant wrote:

> I have a few colleagues that are unable to install the flash 5 player.

> they already have the v4 player installed (on PC's) and when they go

> to the auto updates page, it thinks they already have the correct

> player, but right clicking on the animation gives 'about flash 4'.


It's hard to pick *the* difference from afar, but one way to get such a

symptom is if the ActiveX Control is in use while the update is done... we

can't replace a system component while it's being used, so in such a case

you may need to restart the box to get the new installation to register.


I'm not sure whether this is what happened there, of course, but it's a

frequently-discussed way to achieve that kind of symptom, if this context

is of help there.



(btw, I'd definitely recommend using the uninstaller rather than just

moving system components around, because your system's registry could still

believe the material is installed, making things very difficult. Try:

   http://www.macromedia.com/shockwave/download/alternates/ )


jd






John Dowdell, Macromedia Tech Support, San Francisco CA US

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