uk-netmarketing Archive (2011-2015)

Hi Sue,



Assuming you mean issue management,  as opposed to legal case,  then have a
look at http://www.zendesk.com/ & http://lighthouseapp.com/



We use  http://www.geminiplatform.com/?countersoft  for issue tracking,
which is effective,  but more heavyweight.



Lighthouse and Gemini are pitched at developers, but can be put to use for
any type of issue tracking  with a bit of configuration.



Happy Christmas all!



regards



angus



PS oh and of course http://getsatisfaction.com/ is worth a look,  and does
a lot more than the form based feedback it used to.











*From:* uk-netmarketing-bounces at mm.chinwag.com [mailto:
uk-netmarketing-bounces at mm.chinwag.com] *On Behalf Of *Sue Fidler
*Sent:* 21 December 2011 12:44
*To:* ukriders
*Subject:* [uk-netmarketing] Helpdesk



Any good recomendations for cheap helpdesk system for case management?

Sue

Sue Fidler Associates

sent from my mobile so please excuse the typos!
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