uk-netmarketing Archive (2011-2015)

Hello Dan, Mark, John & Paul. 

(sounds like a boy band to me:)

Dan, yes this is right on the lines I was thinking of; we have clients who often call up with urgent items, so this is about putting some contingency in place for them to get immediate service. 

There are cases where the volume of a site (Mark) may be different, and we may have the issue of how much work we do for the time offered, avoiding FOC and items which would be classed as a 'project'.

It also means we get a bit of money in the kitty without having to tell mr client that he has used us for x hrs this month and he's got a bill to pay. 


Thanks to all. 

Ty





On 30 Apr 2012, at 14:15, dan barker wrote:

> I often see this, and it usually works along these lines:
> The client signs up for (say) 2 days per month, and guarantees you that income in return for you guaranteeing to start working on their problems within your X day/hour SLA.
> Those 2 days are usually at a rate slightly below your normal.
> If the client does not use those 2 days in any given month, they usually either (most common) still pay the fee or (less common) the days roll over up to a point.
> If it takes more than 2 days to fix the client's issue, they pay for the extra time in addition to the 2 days.
> If it turns out 2 days are way too much/too little, you tweak accordingly after a couple of months.
> ie. in essence, they are paying to guarantee that you will have availability, and that you will prioritise any issues they have.
> 
> dan
> 
> On Fri, Apr 27, 2012 at 4:39 PM, Ty-John Roberts <ty at addicted2tv.com> wrote:
> Thanks Mark
> 
> We've got a range of projects; the client in particular i want to start with hasnt got those kind of figures but I see the concept; the more complicated the site = the more the fee attached to it - I think you're right
> 
> Ty
> 
> 
> 
> 
> 
> 
> Ty-John Roberts
> Creative Director
> www.addicted2tv.com
> ddi: 01279 444040
> http://www.linkedin.com/in/tyjohnroberts
> 
> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
> 
> Any views or opinions are solely those of the author and do not necessarily represent those of Addicted2tv Limited unless specifically stated.
> 
> 
> 
> On 26 Apr 2012, at 09:50, mark lesbirel wrote:
> 
> Hello Ty
> 
> I would not agree to an SLA that covers ‘any type of request inside or outside of project scope’ if I were you...
> 
> Also, how much time to allocate for support must be dependent on many things;
> 
> Size of site (pages), technology employed (html, js, mysql), type of site (brochure, shop, portal), number of visitors etc etc.
> 
> Am I right in thinking a site with 50,000 pages, 2000 user logins and dozens of MYSQL tables etc is likely to require more support than a 20 page HTML brochure site.
> 
> Extremes I know, but how do you answer a 1 price for all type question?
> 
> I bow to the more experienced web developers/publishers on the list though, perhaps I am being a pedant.
> 
> Wont be the first time ;)
> 
> 
> Mark
> 
> 
> On 25/04/2012 09:33, "Ty-John Roberts" <ty at addicted2tv.com> wrote:
> 
>> HI All
>> 
>> Thanks for all the suggestions about project tracking software. 
>> 
>> Have another question for you
>> 
>> Whats the minimum you amount of time you would allocate to a client in an SLA where they have a number of sites which you support?
>> 
>> I was thinking 1/2 a day per site, so a client with four sites would pay 2 days per month, which would cover any type of request inside or outside of project scope. 
>> 
>> Your thoughts pls?
>> 
>> Thanks
>> 
>> ty
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Ty-John Roberts
>> Creative Director
>> www.addicted2tv.com <http://www.addicted2tv.com/> 
>>  <http://www.addicted2tv.com/> ddi: 01279 444040
>> http://www.linkedin.com/in/tyjohnroberts
>> 
>>  <http://www.linkedin.com/in/tyjohnroberts> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
>> 
>> Any views or opinions are solely those of the author and do not necessarily represent those of Addicted2tv Limited unless specifically stated.
>> 
>> 
>> 
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