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Subject: Re: UKNM: Ugh i'm mad
From: Simon Stokes
Date: Mon, 17 Apr 2000 10:54:46 +0100

3 things:

- On payment of invoices - try sitting in their reception. Usually works.
Maybe even hire someone to sit in their reception if it's cheaper than
factoring. Still factoring seems to work - bet he's paid up now!

- Love the swanky reference - any companies that have the same name

- Finally are you an e-business if you procure on-line. Companies like
www.buy.co.uk (interest declared) can help small and medium business buy
with the same power/discounts as large corporations - surely this counts as
shaking up your business using e-commerce?

> Ray Taylor said:
> > e-business is fundamental, and I would like to ask for
> > others' views.
> Here's my 2 centsworth:
> Any business (b2b or b2c) needs to meet 3 fundamental objectives
> to Don Pepper et al):
> - - acquire new customers
> - - retain existing customers
> - - increase the profitability of every customer.

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