UKNM: Re: UKNM Digest V1 #603

[Tom Hume]

At 12:43 18/08/2000 +0100, UKNM Digest wrote:

>Surely it makes sound commercial sense for these guys to create a de facto

>'Walled Garden' by making random browsing difficult - or indeed impossible.


It might have benefits short-term, but, assuming there are useful services

outside your walled garden, it limits your offer a bit doesn't it? Offering

open services is pretty easy these days too - and it's easy to turn opennes

into a selling point.


It's the mid-1990s Compuserve/AOL vs Internet situation, isn't it?


>If you went in to Virgin and asked for directions to HMV would you expect

an

>answer? How about if you asked them to call you a cab to get there?


Conversely, if I visit a bookshop and they don't have a book I'm after, I'd

be impressed if they offered suggestions of other (competing) shops where I

might get it... "putting the customer first" and all that.



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