Re: UKNM: Delivery on a promise

[Martin Phillips]

I work for a mail order company that sends out thousands of packets

and parcels a day, and we use the Royal Mail and Parcelforce because

no-one else can touch them on price across the whole country. As for

service, I'm not sure that others are much better than Parcelforce on

packets lost and damaged - there are lots who claim to be, but the

only ones who have better loss rates also charge so much more that

it's not economic.


On a wider issue, the e-commerce sites best known (ie Amazon,

Blackstar) provide a very good service because they hold huge stocks,

send out immediately and often by expensive carriers. The problem for

us mere mortals who are moving onto the web from conventional

mail-order is that we have to make a profit, so we can't compete.

Luckily I'm in a business where products are exclusive, but I'd hate

to work for a mail-order book company - how can they compete with

Amazon, who seems able to work without any hope of making a profit?


Martin Phillips

MBI (Danbury Mint) 



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