UKNM: Argos Opening Hours

[Jon Ewing, WTPS]

IMHO there's no triumph in Argos's "honest" admission of poor sales

planning pointed out by Sam Michel. Dealing well with customers on the

internet is surely not a matter of honesty - which should be a given - but

of meeting expectations. The high street consumer expects retailers to open

between 9am and 5.30pm Monday-Saturday. The internet consumer expects

retailers to open 24/7. And disappointing your customers' expectations is

never a good idea. Would you seriously be impressed if you went down to

your local Argos store right now and found a sign in the window saying

'Sorry, Closed Due to being Surprisingly Successful'? No, thought not.


Jon Ewing

What The Papers Say

http://ww.wtps.co.uk


I liked the fact they were being upfront and honest, unusual for such

ann established brand online perhaps?

I did check the site this morning but http://www.argos.co.uk was giving

me a DNS error...oops. 



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