RE: UKNM: Freeserve hits one million...

[Jo]

A service provider acquaintance of mine suggests that with the majority of 

new Freeserve accounts, initial problems occur which require technical 

support.  At the same time, the main revenue from this service is gained 

through charging for support calls.  New users may not realise there is a 

charge (I believe it is �1 a minute) unless they read the small print on 

the info provided by Dixons.


Coincidence?


My cousin (not very IT literate) set up a Freeserve account and ended up 

ringing me for advice.  The Freeserve techical support team member she 

reached was unable to resolve her problem - the collection and sending of 

e-mail using Outlook Express.  It was a simple case of obtaining details of 

the POP and SMTP servers and setting them in the mail client.


Hmmmmm.


> Leslie Bunder wrote:

> > Freeserve says as of 27 January, one million accounts opened of which

> > 827,000 were active.

> >

> > Tesco offers free Net access as from 22 February to its Clubcard

> > customers, should be fun watching catch up...

> >

> > So, what is happening with current ISPs, they must be really hurting, 

or

> > are they... Demon have gone very quiet while Global Internet is still

> > beaming they were voted best ISP on the Planet by Internet Magazine.

> >

> > Which of the major paid-for ISPs launches a challenge to Freeserve?

>

> "I don't see the end of paid for services, I see them staying but

> offering some form of enhanced service that the free service does not

> offer." - guess who, *last thursday*

>

> --

> /**

> Stefan Magdalinski                            0370 67 70 58

>

stefanisness [dot] org icq: 5261825

> http://www.isness.org/house/boat                       **/

 

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