Re: UKNM: lastminute.com does delight its customers!

[Alex Balfour]

Brent's mail must be commended for having the highest exclamation mark per

sentence density my mail client will allow.


 >We normally respond to

 >email within 2 hours and phone calls with 1 minute. 


In my case try 1 week and 10 minutes (gave up waiting), but we've all got

unhappy customers so best not snipe. 


My number one complaint of QXL and Lastminute is that the bargain is in

very much in the eye of the beholder and I have yet to see anything on

either site that I want and, much more importantly, I can be sure is a

bargain. A person who pays full price for air tickets, hotels, computer

equipment, holidays, or restaraunts is a person who has never bothered to

haggle for a discount. 


My number one question as a potential investor in either business is how

big are your margins? Advertising and sponsorship may be unfashionable

these days but it is margin-free.


Thank you listening during this brief flash back to a time when I had time

to post to mailing lists. And so to work.


Balf


_________________________________________________________

                           Alex Balfour 

                   Director of business development 

                 CricInfo http://www.cricket.org

                  Home of cricket on the Internet

           19 Mysore Road               tel: + 44 171 505 7721

           London	                fax: +44 171 681 1320

           SW11 5RY    	      	       email:

alexcricket [dot] org

					mobile: 07974393734



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