Re: UKNM: Email autoresponders: effective or offensive?

[Stefan Magdalinski]

Sean Phelan wrote:

 > 

 > Happy new year, everybody!!  I wish you all success in 19100 !!

 > 

 > Over the Christmas break, we switched on an email autoresponder here at

 > Multimap.com.  All our client support people were out over the break,

 > and while I was responding to to a few enquiries, we thought it better

 > that email enquirers got an automated response saying something like

 > "thanks for the enquiry; your tracking number is X; we will respond

 > within one business day".  We then answered them all on Tuesday.

 > 

 > The question now is whether to leave the autoresponder on permanently.

 > Personally I like it when I get auto-responses like that (providing

 > the company really does get back to me) but I have heard strongly-held

 > opinions from others that auto-responses are annoying and even mildly

 > insulting.

 > 

 > Any thoughts from all of you? Does an email autoresponse give you a

 > sense that your enquiry has been received, is being taken seriously

 > and is going to be answered, or are they just annoying quasi-junk mail?


auto-responders are useful and helpful, so long as you really do respond

in the time you say.


unlike for instance, jungle.com, who took 29 days to send me an

autoresponse offering a human response in 24 hours, that, of course,

never came at all. 


stefan


 > Thanks all

 > Sean

 > =============================================================

 >

Sean Phelan seanmultimap [dot] com http://www.multimap.com

 > phone (within UK): 0171 433 0460      fax (UK): 0171 209 5194

 > phone (Int'l):  +44 171 433 0460      fax:   +44 171 209 5194


-- 

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