RE: UKNM: Now that's service..

[Steve Gooder]

1) it wants name, email and location before you enter the site. forcing me

to give out personal information isn't a great way to welcome a customer.


2) your order took a week to arrive.


3) they sent the wrong size.


4) you had to give them your address again.


it's no horror story, but wouldn't "Now that's acceptable, but

unremarkable.." be a more applicable subject line?


cheers,


steve gooder

stevesgooder [dot] com

-----Original Message-----

From:

ownerchinwag [dot] com

 [

ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On

 Behalf Of Ed

Follows

Sent: 27 January 2000 16:21

To:

uk-netmarketingchinwag [dot] com

Subject: UKNM: Now that's service..



I know we've discussed the customer service angle of

shops online many a time before but you can never get

enough of good experinces in my opinion.


This time it's about Wagamama.com. Never mind the fact

that their web site gave all the information I needed

when planning a meal out, but I decided to order one

of their special edition T-shirts whilst I was there.


This was delivered a week later (OK, would have been

nice if it was a few days but...). The size on the

package was right but the actual size wrong.


A quick email to from the Web site and 50 minutes

later I receive this:


  >Hi Ed

  >

  >Ooops! Sorry for mistake. We will send you the

  >correct t-shirt first thing tomorrow. Please feel

  >free to keep the 's' t-shirt as well if you

  >want. To ensure fast delivery, could you email me

  >your address?

  >

  >thanks

  >Vikki


Nice, very nice!


Dan: I'll take a look and see if it's listed on

UKShopSearch and fill out a forum post :o) 



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