Re: UKNM: Corporates on the Web

[Lois Grayson]

Fiona


Re TeleWest


A year ago I moved

Into a house with Cable

>From TeleWest

I rang them to find out what they could offer me re net connection

Six weeks later had a call back

By which time I had BT Highway


So they don't respond no matter how you approach them


(No it doesn't make me feel better to know I'm not the only customer they

ignored either)


I know a training/dynamic learning consultancy that specialises in Customer

Service - do you think I should advise them to start offering Customer

Response/Service audit programmes for online services? Anyone out there be

interested in buying such a programme?


Lois


----- Original Message -----

From: Fiona Campbell-Howes <

fionaquinquireme [dot] com

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Friday, July 07, 2000 11:26 AM

Subject: Re: UKNM: Corporates on the Web



> Doesn't surprise me in the least about Telewest. I emailed them two months

> ago asking for someone to call me about their ADSL service - implying that

I

> was more than willing to part with �50 a month for it.  No call so far.

And

> I am actually a customer.

>

>

> ----- Original Message -----

>

From: Mark Bunting <msbuntingyahoo [dot] com>

>

To: <uk-netmarketingchinwag [dot] com>

> Sent: Friday, July 07, 2000 10:41 AM

> Subject: UKNM: Corporates on the Web

>

> > Any views on this:

> > "Many leading UK and US companies risk losing business

> > because of their failure to communicate effectively

> > via the internet, according to a survey. Only 71 of

> > the FTSE 100 companies could be contacted by e-mail

> > via their website and of these more than 20%,

> > including National Grid, P&O and Telewest failed to

> > respond to multiple requests for basic investor

> > information after three months."

> > http://news.bbc.co.uk/hi/english/business/newsid_822000/822322.stm

> >

> > Hardly world-shaking news, I suppose, but it seems

> > kind of ironic that when every big corporate worth its

> > salt is rushing to tie up with some sexy Internet

> > venture most of them can't even get the basics right.

> >

> > Mark

> >

> > =====

> > ___

> >

>

> Mark Bunting: mark [dot] buntinginfonic [dot] com

> >  INFONIC online communications management

> >  Tel 020 7490 8844

> >  http://www.infonic.com



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