Re: UKNM: Corporates on the Web

[Fiona Campbell-Howes]

>>Good to know that the broadband revolution is in such safe hands...<<


Another time when I phoned them up about it the customer service agent asked

*me* what broadband was.  I'm not joking.  He then proceeded to tell me they

didn't have a broadband service - despite my insistence that I'd just seen

it announced on the BBC - and didn't know when they would have.


----- Original Message -----

From: Mike Teasdale <

mteasdalethinkinc [dot] co [dot] uk

>

To: <

uk-netmarketing-digestchinwag [dot] com

>

Sent: Monday, July 10, 2000 4:04 PM

Subject: RE: UKNM: Corporates on the Web



> Sorry if this is a bit off-topic, but moaning about Telewest is just about

> my favourite subject right now.  I moved house about 3 weeks ago and the

> only way I could get them to return my calls was to complain to OFTEL, who

> gave me a number at Telewest HQ.

>

> They also sent me a letter along the lines of:

>

> "You are currently a customer of Telewest and you may or may not be paying

> your bills via direct debit.  Since your phone number is about to change,

we

> will require you to complete a new direct debit form if you wish to

continue

> paying by direct debit."

>

> What I took out of this was:

>

> 1) our records are just about good enough to tell that you are a customer

>

> 2) we don't have a clue about any other aspect of our relationship with

you

>

> 3) our systems are so completely rubbish that you have to do all the work

> for us

>

> And, depressingly enough, the consensus on the Telewest forum on Motley

Fool

> is that this kind of useless service is entirely the norm and their stock

is

> priced accordingly.

>

> Of course, Telewest don't have a monopoly on this kind of incompetence.

It

> took BT over a week to get a phone line working into our house as well.

And

> the engineer who finally fixed it had a killer excuse - "Sorry mate, but

> Telewest really f***ed it up when they put their lines in."

>

> Good to know that the broadband revolution is in such safe hands...

>

>

> -----------------------------------

> Mike Teasdale

> E-marketing consultant - answerthink

>

Email: mteasdaleanswerthink [dot] com

> Web: http://www.answerthink.com

> Tel:   +44 (020) 7242 3300



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