RE: UKNM: Fulfillment hell, epilogue

[Leslie Bunder]

Just watch out when you get an invoice for tax on the discs!


Often, when you order online and the goods come via DHL/FedEx, about a week

later a bill will turn up in the post advising you that DHL/FedEx has paid

the import tax and teling you of the amount you owe them, plus a handling

fee.


I had this a few years back with DHL on an order from CDNow. Where the

import tax wasd something like �10 and the handling fee was another �10...


Best have stuff sent airmail as Royal Mail will turn up and tell you exactly

what is owed without any over inflated handling fees.


Leslie


> -----Original Message-----

>

From: Peter Borg [peter_borgyahoo [dot] com (mailto:peter_borgyahoo [dot] com)]

> Sent: 06 June 2000 10:10

>

To: uk-netmarketingchinwag [dot] com

> Subject: UKNM: Fulfillment hell, epilogue

>

>

> Not wishing to continue the thread of HMV bashing, but....

>

> I went to HMV as it was the only well-known site I could find that

> had all the discs I wanted.

>

> After more than six weeks, still no result, so I cancelled the order,

> trawleda couple of other sites, and in the end ordered from Chaos

> Music in Australia.

>

> The discs arrived yesterday, five days after placing the order,

> delivered internationally, more cheaply than from HMV, and through

> customs without a hitch.

>

> Other major players, e.g. Virgin, Amazon or CDNow, didn't even list

> the discs I wanted.

>

> It seems very odd that I can fulfill an order myself in five days yet

> it took HMV more than six weeks apparently to do nothing.

>

> If this is the kind of "service" offered then it won't be a suprise

> if people switch off to shopping online.

>

> I suppose if online services are bad enough, people will visit

> high-street stores, or is this just too cynical of me?

>

> In this situation I'd much rather shop online, especially if what I

> want is not particularly mainstream, or is likely to be low stock.

> Saves me having to keep going back to the store.

>

> Peter.



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