Re: UKNM: Fulfilment hell

[Fiona Campbell-Howes]

Or better still, a choice of online text chat with a helpdesk person,

"call-me" button or decision-tree-based problem diagnosis (you input your

problem, and you get questions narrowing down the details until you get a

solution) - all available as a standard online customer service package from

Servicesoft (www.servicesoft.com).


PS Hi there Smithy.


Fiona


----- Original Message -----

From: Andrew Smith <

asmithuk [dot] brodeur [dot] com

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Tuesday, June 06, 2000 11:49 AM

Subject: Re: UKNM: Fulfilment hell



> Entirely agree - now if people actually allowed easy human interaction on

> websites - like a using a callback button such as

> RealCall (www.realcall.com) - they might find that their customer

> satisfaction

> and conversion levels would rise appreciably......


[Sam says: msg chopped...]



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 the UK's totally managed affiliate marketing solution.

 ukaffiliates.com >> the net.working

 http://www.ukaffiliates.com /

salesukaffiliates [dot] com (mailto:salesukaffiliates [dot] com)

 telephone: 020 7691 1880 / fax: 020 7691 1881

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  To unsubscribe or change your list settings go to

http://www.chinwag.com/uk-netmarketing or

helpchinwag [dot] com