RE: UKNM: What's in a name

[John Braithwaite]

Melanie


Whenever I get good service I ask myself:

1. Are they busy enough?

2. Is it because of good customer service?

Judging by the 'nicheness' of their site, I would say 1. is more likely.


Regarding comments about customer service, of course 100% satisfaction is

the ideal. The big sites never get it, but they try their damnedest to get

close. However, I can understand why some of the larger sites occasionally

have problems with providing books - the reason is that some publishers

(usually the small, still in the 1950's ones) give the distinct impression

that they really don't want to sell their books. i.e. Indicating that a book

is in print when it is out of print, losing (yes, frequently) orders and

taking as long as possible to actually despatch the titles. Which is why we

always say 'Normally available within XXX hours/days' as that's the best we

can do unless a product is actually in stock at our warehouse (which is the

only time that we can say 100% we will despatch this good immediately).


Finally, Ian - glad you're back in work - although Breathe? Interesting

choice. What are your thoughts about WAP and i-mode?


Cheers


John B

http://www.thegoodbookguide.com


Date: Thu, 29 Jun 2000 13:05:17 +0100

From: Melanie Beech <

M [dot] Beechsyzygy [dot] net

>

Subject: RE: UKNM: What's in a name


Just to say, on the customer support, speed of delivery thing - try

http://www.nutravida.co.uk



My order arrived before they even had a chance to email me and say it had

been dispatched.  It got to my front door in less than 36 hours, and

delivery was completely free.


Now that's what I call a result.  If only all internet shopping services

were this good... (sigh)


Melanie



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