Re: UKNM: Site Inspection

[Tim Ireland]

From: Ray Taylor <

rayeyeconomy [dot] com

>

> Don't know if this would count as site inspection but how about visiting a

> shopping site, ordering goods, sending them back with a request for

refund,

> etc., to check out the levels of customer service? Even if they don't sell

> anything you could try sending a request for further information.

>

> It's all very well having a pretty web site. But what's the point if

nobody

> ever answers your emails or if your goods don't turn up on time?

>

> Ray Taylor


Considering how much we harp on about fulfilment in UKNM, I would say this

definitely qualifies - and yes, I've been involved in this level of testing

in the past.


Tim Ireland

Senior Copywriter, Designercity (www.designercity.com)

http://www.buymybook.co.uk/



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