UKNM: Fulfillment

[Julie Cookson]

>At 11:02 AM 3/14/00 +0000, Ray wrote:

>>It's all very well having a pretty web site. But what's the point if

nobody

>>ever answers your emails or if your goods don't turn up on time?


Another eye opening experience.

I did a price search for a few items on the first of March and decided to

place orders at two different websites. One was a spin off from a mail order

software company, Microworld and the other was the big e-commerce venture

Jungle.


Microworld's site had the visual charisma of a text message, lousy

navigation

and no reviews or content to speak of. The software Iordered was

deliveredfree

to my home 36 hours later.


Jungle couldn't dispatch my order until all three items were in stock so I

was

given a likely delivery date in the next week. They offer order tracking on

their site ( very sophisticated) so I checked back on the day that the goods

were due,to find that the expected delivery date had been put back by a

further two weeks. i'll be lucky to get them before the end of the month.

So ....... all that glitters is not gold,.......you can't judge a book by

its

cover etc etc and I'll get my software from Microworld in future.


While I'm at it can I put in a word for Boo. They've taken loads of stick

for

their website and I'd have to aggree with a lot of it , but their customer

service is incredible. They managed to ship our Sunday order,from a

warehouse

in Germany to arrive before breakfast on Tuesday. No complaints.


Julie



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