Re: UKNM: Which webtrader scheme

[Ian Fenn]

Ian wrote about Which webtrader:

>And they also make a pretty poor job of leading by example. Upon initial

>application, you are told it will take 1 month to process, and also told

>strictly not to contact them during that period.

>

>We had to resubmit, due to a couple of non compliances, and we still

haven't

>heard back two months later. Now if we offered our customers service like

>that ....


The situation isn't any better if you contact them as a consumer. They

continually failed to respond within the time limits they set members to

achieve and it was only after I emailed the director of the consumer

association that I finally received a response - and rather worthless it

was too.


It's annoying as certain ISPs are spreading the myth that a web retailer

may only be considered reliable if they are a member of the scheme.


I wonder if http://www.trustuk.org.uk/ will be any better?


All the best,


--

Ian Fenn MA

Member of the International Association of Culinary Professionals

http://www.chopstix.net/ - Chinese cooking on the web!



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