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Subject: Re: UKNM: Which webtrader scheme
From: Ian Fenn
Date: Mon, 20 Mar 2000 15:46:03 GMT

Ian wrote about Which webtrader:
>And they also make a pretty poor job of leading by example. Upon initial
>application, you are told it will take 1 month to process, and also told
>strictly not to contact them during that period.
>We had to resubmit, due to a couple of non compliances, and we still
>heard back two months later. Now if we offered our customers service like
>that ....

The situation isn't any better if you contact them as a consumer. They
continually failed to respond within the time limits they set members to
achieve and it was only after I emailed the director of the consumer
association that I finally received a response - and rather worthless it
was too.

It's annoying as certain ISPs are spreading the myth that a web retailer
may only be considered reliable if they are a member of the scheme.

I wonder if http://www.trustuk.org.uk/ will be any better?

All the best,

Ian Fenn MA
Member of the International Association of Culinary Professionals
http://www.chopstix.net/ - Chinese cooking on the web!

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  Re: UKNM: Which webtrader scheme, Steve Johnston

  UKNM: RE: UKNM Digest V1 #424, Ian Buzer

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