Re: UKNM: Boo.com literally asked for it . . .

[Clay Shirky]

> > As for Miss Boo, she is the site's comic relief, so to say. She is

> > there to guide the user that is not so accustomed to the web,...


> we admit everyone hates Miss Boo as much as the paperclip


Ah. This is interesting. Boo.com, the site for people with fast

connections and lots of web savvy, has added a guide for "the user

that is not so accustomed to the web".


If you wanted to design something to guide new users, a good place to

start might have been the interface.


Good UI, whether its the MacOS, Adobe Photoshop, or Yahoo, never needs

to add a "helper" a la the paper clip or Miss Boo, because they've

encoded the explanation of how the system works directly in the

system, and they've sacrificed nothing in the way of complexity or

feature set to get there. This will always win users over faster than

a strategy of "obfustication+explanation".


-clay


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