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Subject: Re: UKNM: xmas delivery
From: Trevor May
Date: Mon, 15 Nov 1999 10:46:20 GMT

> Who will win the online xmas delivery wars? tesco/ iceland ....
> Will the performance over the next few weeks make or break the service?

If my experience this weekend with Tesco is anything to go by, it'll be
a shambles!

The order was supposed to be delivered between 10 and 12am on Saturday.
No sign until 12:15 when we get a phone call from Tesco telling us that
their van has broken down (only one?!) and that it'll be an hour late.
At 1:15 we call back to find out what's going on only to be told that
it'll be another 45 minutes. Finally, at 3:30, the order arrives -- with
3 things missing (that we were charged for). The driver told us that
they had a systems failure.

They seem about as reliable as trains!

Compensation? Free delivery and �5 of Clubcard vouchers. Mm.

Trevor May

reflex� trevoratre-flex [dot] com
7 Ransome's Dock http://www.re-flex.com/
Parkgate Road Tel: +44 (0)20 7801 0171
London SW11 4NP Fax: +44 (0)20 7801 0181

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Replies
  Re: UKNM: xmas delivery, Tim Ireland

Replies
  UKNM: xmas delivery, Lee Rickler

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