UKNM: Re: Excite's Less Than Exciting Customer Service

[ft]

We had a very similar experience with Yahoo! Business Express Service.


This was they're response to our application:


==================================================

Dear Business Express Client,


Yahoo! has reviewed the URL you submitted with Business Express order

#xxxxxx. We're sorry to report that we've decided not to include your site

in the Yahoo! directory. When we reviewed the site, it appeared to be under

construction. Here are some of the most common factors that make a site

incomplete:


- broken graphic or image links

- text links that have no information yet

- an "under construction" announcement on the site itself


The Business Express Terms of Service state that in order to be

listed in the Yahoo! directory, a site must meet the following

minimum criteria:


"The site must not contain any parts under construction."

==================================================


We were raging. They were wrong and we pulled no punches in calling them

frauds. Next day we got a sheepish message telling us simply "that it had

been

added"


Hardly a battle on the scale of David and Goliath - but we were chuffed!


Regards - Fox


http://www.foxtucker.com

Affiliate Marketing Consultants & Services


Affiliate Programs Strategies Seminar in London

December 12th - Institute of Directors London U.K.

http://www.affiliate-programs-strategies.co.uk



----- Original Message -----

From: "nick berry" <

nick [dot] berryadvertwizard [dot] com

>

To: <

uk-netmarketingmail [dot] chinwag [dot] com

>

Sent: Monday, November 20, 2000 11:24 AM

Subject: UKNM: Excite's Less Than Exciting Customer Service



> Hi

>

> Just thought I'd share my grief with you in the selfish hope it would

lessen

> the pain, oh yes, and so other people can learn from my errors ! I used

the

> Excite $199 48hr/fast submission service in the hope that they would

update

> the (now-obsolete-and-never-submitted-but-somehow-spidered) entry for our

> site. Two weeks on and with nothing happened I explained my dilemma to

their

> customer service - was my site in line to be indexed ? Had I made a

mistake

> ? What else could I do to get my entry updated ?

>

> I had an amazing reply, basically saying the fast submission counted for

> diddly squt ($199 well spent there) and that they could not guarantee

> including my site. I replied, somewhat puzzled, a) because if there are no

> guarantees their sales copy is wrong/naughty/misleading/total w*nk [delete

> as applicable] and b) because they had already indexed my site at some

time

> in the past and I just wanted to know if it would be updated. I also

wanted

> to be clear that by paying for their service I was entitled to some

customer

> service.

>

> Their fantastic reply, ignoring everything I had asked/raised, merely

stated

> that Looksmart handled their directory and I should consider submitting my

> site to them (odd given that they are included in the fast submission

> service and they have already correctly listed my site).

>

> Is there any point in me trying to sort this out with Excite ? Berry's law

> dictates that if it looks like shit, sounds like shit and tastes like shit

> then in all probablility it is shit and is not going to get any better.

>

> Does anyone have a good experience of the fast submission services offered

> by search engines ? Does anyone know what I should/can do to get my site

> listing updated ?? In fact, given my current boredom with search engines,

> can anyone please suggest a decent search engine optimisation company that

> will do it all for me ?

>

> regards

>

> nick

>

> Nick Berry

> Marketing Manager

> AdvertWizard - 'Internet Advertising Made Easy'

>

>

nick [dot] berryadvertwizard [dot] com

> Tel: +44 (0) 208 591 1125 ext 223  mob: 07715 748894

>

> www.advertwizard.com

> AdvertWizard is a free website promotion service that makes internet

> advertising easy, instant and effective for businesses of any size



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