UKNM: Call Centres and Pieces of String (as long as a)

[Terry Kendrick]

Anyone know how much I should be paying per call for a small outsourced 

one-off inbound and outbound project?  Or how I should expect the pricing 

to be offered to me?


Also, if anyone has done this in the past how did you make your choice of 

supplier?  What criteria did you judge them on?  What do I need to watch 

out for?


I know call centres aren't the most interesting of netmarketing 

applications so private replies would be fine.  Many thanks for any 

guidance you can give


Rgds

Terry


**************************

Terry Kendrick

School of Management, University of East Anglia, Norwich NR4 7TJ. UK

Direct line +44 (0)1603 593217 or

Home office :  +44 (0)1603 628818

More about Terry :    http://www.terrykendrick.co.uk

(updated November 2000)

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