RE: UKNM: [Fwd: email acknowledgement from jungle.com (KMM36108C0KM)]]]

[Bunder, Leslie]

Alas, this sort of things happen far too often.  I guess some of it boils

down to the infrastructure of the organisation concerned, many do not have

enough people dealing with customer services which is why the successful Web

e-commerce and indeed Web sites in general that will be the winners are the

ones that respond quickly and effecitvely to customer enquiries.


About a month ago, I tried booking a hotel via Expedia UK for Washington,

entered all my details got a price and confirmed I wanted that deal, then

came back a confirmation of my order but saying I couldn't have the deal and

offering rooms at a highrer rate,  If I didn't want the higher rate I had to

cancel my booking!  So I cancelled and e-mailed Expedia and so far no

response on why this happened. It seemed as though they had not updated

their database.


Leslie


> ----------

>

From: Stefan Magdalinski[SMTP:stefanisness [dot] org]

> Sent: 	23 October 1999 14:00

>

To: uk-netmarketingchinwag [dot] com

> Subject: 	UKNM: [Fwd: email acknowledgement from jungle.com

> (KMM36108C0KM)]]]

> 

> Customer Service online, chapter 18 verse 7.

> 

> This is a response to an email I sent to jungle.com. On September 30th.

> Who really thinks that if it takes them 23 days to *auto-respond*, I'll

> actually get an answer by monday morning?

> 

> Why do people seem to think it's acceptable to act like rank amateurs

> just because it's online?

> 

> stefan

> 

> 

>

customercarejungle [dot] com wrote:

> > 

> > Thank you for your email.  This is an automatic response.

> > 

> > This has been passed to the relevant department, and should be answered

> > within the next 24 hours.

> 

> -- 

> /**

> Stefan Magdalinski, CTO                mobile:07931 376142 

>

stefanvirgin [dot] com

> http://www.virgin.com                    desk:0171 8876382 



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