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Subject: RE: UKNM: [Fwd: email acknowledgement from jungle.com (KMM36108C0KM)]]]
From: Bunder, Leslie
Date: Mon, 25 Oct 1999 14:17:55 +0100

Alas, this sort of things happen far too often. I guess some of it boils
down to the infrastructure of the organisation concerned, many do not have
enough people dealing with customer services which is why the successful Web
e-commerce and indeed Web sites in general that will be the winners are the
ones that respond quickly and effecitvely to customer enquiries.

About a month ago, I tried booking a hotel via Expedia UK for Washington,
entered all my details got a price and confirmed I wanted that deal, then
came back a confirmation of my order but saying I couldn't have the deal and
offering rooms at a highrer rate, If I didn't want the higher rate I had to
cancel my booking! So I cancelled and e-mailed Expedia and so far no
response on why this happened. It seemed as though they had not updated
their database.


> ----------
> From: Stefan Magdalinski[SMTP:stefanatisness [dot] org]
> Sent: 23 October 1999 14:00
> To: uk-netmarketingatchinwag [dot] com
> Subject: UKNM: [Fwd: email acknowledgement from jungle.com
> (KMM36108C0KM)]]]
> Customer Service online, chapter 18 verse 7.
> This is a response to an email I sent to jungle.com. On September 30th.
> Who really thinks that if it takes them 23 days to *auto-respond*, I'll
> actually get an answer by monday morning?
> Why do people seem to think it's acceptable to act like rank amateurs
> just because it's online?
> stefan
> customercareatjungle [dot] com wrote:
> >
> > Thank you for your email. This is an automatic response.
> >
> > This has been passed to the relevant department, and should be answered
> > within the next 24 hours.
> --
> /**
> Stefan Magdalinski, CTO mobile:07931 376142
> stefanatvirgin [dot] com
> http://www.virgin.com desk:0171 8876382

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  RE: UKNM: [Fwd: email acknowledgement fr, chris

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