UKNM: Re:

[Terry Kendrick]

At 13:22 15/09/2000 +0100, you wrote:

>

From: pete bresser <petevisionet [dot] co [dot] uk>

>Subject: re: UKNM: Online retail pays no attention to detail.

>

>   >Thing is,I am ready to shop online but is anyone ready to serve?

>   >My advice is only to book holidays if you are prepared for stress and

>   >disappointment, I've had more relaxing times at the dentist thanks!

>

>You are SO right! I've actually stopped buying stuff over the web now



It's always fun in our house seeing what Tesco Online send when they

haven't got the ordered product.  Wine is particularly intriguing.  I think

I get a better deal but I haven't checked it out.


I'm still not sure how they make money out of this (probably don't).  �5 a

go plus margin on the food - they have to pick it, deliver it, invoice it,

choose new things when they haven't got what's ordered, deal with

complaints etc etc...  What does the business model look like?   My

delivery person on delivered 18 orders that day.  Dotcom millionaires they

aint.


It's quite a good "customer experience" though isn't it?  Particularly

compared with other examples.  Did I ever tell you about the time I ordered

.....??


Terry



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