RE: UKNM: FW: [borrowORrob] borrowORrob update

[David Simpson]

Lindsey


Yeah - I ordered 5 cd's from them as part of their 'any album for �6.90 inc

delivery' offer through Ybag.com back in June.  The offer was 'too good to

be true' and (predictably) the CD's failed to turn up even after a lot of

chasing.


They rarely reply to emails so I took to calling them, on one such occasion

the drone I was speaking to put me through to 'Neil', very brash, very

'salesman' claiming to be the MD.  Apologies, apologies and some guff about

how Ybag had twisted his Marketing Director's arm into offering a deal that

was so generous that they had been inundated, with market traders he

suspected (like I give a shit).  In the end, could he offer me a free CD -

anything I wanted from the top 20, just email him directly (if you want his

email address, Lindsey, let me know off list) and he would make absolutely

sure that it was dispatched, that was 19/07/00 -still haven't got it and I

was getting no reply to my emails.


Eventually I sent a fairly unpleasant email to 'Neil' and cc'd to every

email address I could get from the web site & previous messages, and I

finally got a reply from this Neil jerk, it had been sent out but he would

send out another copy, could I confirm my address.  That was only last week

but I still haven't had it.  Like you say - cowboys, giving the industry a

bad name etc. etc.


And they can't spell - if they're giving you 10% of all stock and they've

offered me another 10%, who are the other 8 people ?  If we all claim our

share will they go out of business ?


David

______________________________

David Simpson

Pool.Net

www.pool.net



> -----Original Message-----

>

From: ownerchinwag [dot] com [ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On Behalf Of Lindsey

> Pickles

> Sent: 15 September 2000 14:54

>

To: uknmchinwag [dot] com

> Subject: UKNM: FW: [borrowORrob] borrowORrob update

>

>

> Anyone else had dealings with these cowboys?  I ordered a cd

> august 16th and

> have still not received, I've emailed twice asking for it and

> they have now

> had the audacity to not only blame the petrol crisis on the lack of

> delivery, but to try and entice me to buy more by offering a "10% of all

> products in store"!!

>

>

> -----Original Message-----

>

From: customers-adminborroworrob [dot] com

>

[customers-adminborroworrob [dot] com (mailto:customers-adminborroworrob [dot] com)]

> Sent: 15 September 2000 14:06

>

To: customersborroworrob [dot] com

> Subject: [borrowORrob] borrowORrob update

>

>

> This email is being sent to you as a valued customer of borroworrob.

>

> As we are sure you are aware the petrol crisis in the UK has caused a

> certain amount of disruption. For customer who are currently waiting for

> orders we have been advised by our suppliers that all goods will be here

> next week for distribution.

>

> As a way of thanking everybody who has shopped with us we have created a

> special 10 percent of all products in store. This is exclusive to all

> existing borroworrob customers. To take advantage of this great offer

> please go to www.borroworrob.co.uk and enter the following exclusive code

> into the promotional code box on the top right of the web site.

>

> Code: xy73tehsfs

>

> As part of our commitment to you our customer we have also set up the GRAB

> A BARGAIN area where you will find one off special low price offers in

> stock and ready for delivery, so go grab a bargain at

> www.borroworrob.com/offers/

>

> Once again thank you for your support.

>

>

> BorrowORrob

> customer relations team



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