customer services

Luke Hohmann's Certified Innovation Games for Customer Understanding

Join governments, charities, and Fortune 1000 companies - use serious games to improve your business!

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Date: 5 December 2013
Location: MWB Business Exchange, UK

The Social Customer 2012

The Social Customer 2012 is London’s leading social customer engagement and marketing conference.

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Date: 29 March 2012
Location: Prospero House, UK

Hanging Up The Telephone?

Switchboard

As more and more companies effectively rip out their telephone lines to replace them with online channels, the accessibility and speed of the Internet seems to be heralded as a more effective way of businesses communicating with their customers.

But once the dial tones fades, will online customer service just shine a light on faults within in a brand?

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25 July 2011 by Diana Yeboah

Social CRM 2011 - New York

Social CRM 2011 (New York) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.

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Date: 3 November 2011
Location: Tribeca Cinemas, US